PRODUCT GRADES

WE HAVE PROVIDED OUR CUSTOMERS WITH AN EFFECTIVE AND FAST WAY TO IDENTIFY A PRODUCTS CONDITION.

Each item undergoes a series of cleaning and care stages to ensure you are receiving your preloved products in a perfected state. Some items that require minor repairs, get additional love through our outsourced partner. A partner backing over 30 years of tailoring and fabric repairs.

Product

GRADE - A

When you encounter an item in our inventory bearing the Grade "A" symbol, it indicates that said item is being offered in a new and pristine condition. Some of these items are classified as Brand New, with their original tags intact, while others are represented in a condition that is indistinguishable from new.

PRODUCT

GRADE - B

Items bearing our Grade "B" symbol have been carefully inspected and are being offered in impeccable condition, with only minimal indications of prior use. Such products possess no defects from their original retail and therefore considered to be in excellent condition.

PRODUCT

GRADE - C

Our inventory, which bears the Grade "C" symbol, denoted that the item of interest is being sold in a state of fairing condition, with potential signs of preloved usage. Our Grade "C" may also represent products with a deviation from their original retail size. We strongly advise all customers to carefully review the apparel measurements before making a purchase.

PRODUCT

GRADE - R

Our inventory, marked with our Grade "R" symbol, signifies the item of interest may be subject to professional alteration or repair. Some items may be sold with minor imperfections.

Our team evaluates all products with areas of concern or damage before authorising repairs. Significant damage will not be presented for sale.

Authorised repairs are carried out by an external partnered specialist. Our partners have over 30 years of experience in the fabric and textiles industry, so you can have comfort in knowing you are buying something with a repair to the highest standard expected.

WE'LL BE HAPPY TO HELP.

We are committed to maintaining high standards of quality and transparency in all our dealings with our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team.